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RSS · 5 posts

Voliom 7 days ago ·

Benefits get the meeting, the business case gets the signature

In B2B the person who wants it is almost never the person who signs, which changes what you put in front of them

A list went around this week about selling B2B. Sell people more time, more revenue, simple setup, peace of mind, paying customers, predictable distribution.

Three figures on a dark card layout: 84 percent gross revenue retention, 16 months median CAC payback, and 1,150 dollars per sales meeting
B2BGo-to-marketSales Read it →
Voliom 9 days ago ·

How to actually analyze customer feedback at scale

Deduplication, signal versus noise, taxonomy and thresholds, answered directly

Someone asked how feedback analysis actually works at scale. Honest answer first: most companies do not have a system. They have a loud customer, a spreadsheet, and a product manager with a good memory. That works until it quietly stops.

Four channels, chat, email, tickets and calls, merging into one issue record showing 12 accounts and $48k at risk
ProductCustomer feedbackOperations Read it →

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